To help us resolve your issue quickly, please include the following details in your message:

1. Location: The specific city and mall/venue where the machine is located.

2. Date & Time: Approximately when the transaction occurred.

3. The Issue: A brief description (e.g., “Print was blurry,” “Machine jammed,” “Payment taken but no case dispensed”).

4. Proof: If possible, attach a photo of the error or a screenshot of your bank transaction.

If a technical error prevented you from receiving your case or resulted in a defective print, we will issue a full refund. Please fill out the contact form with the transaction details mentioned above.

• Note: Because our cases are custom-made, we cannot offer refunds for “change of mind” or spelling errors made by the user during design.

Yes. If the machine did not print a receipt or send one via email, please contact us with the date, time, and location of your purchase, and we can generate a digital receipt for you.

Stock levels vary by specific machine location. While we support most major iPhone, Samsung, Xiaomi and Redmi models, the most accurate way to check stock is to visit the specific machine and tap the screen.

• If you are looking for a very specific or older model, feel free to message us with your location, and we can check the nearest inventory for you.

We love hearing from our community! Please select “General Inquiry” or “Feedback” in the form and let us know what phone models or design features you’d like to see next.

Yes. If you are looking to print a large number of custom cases for an event or company usage, please contact us directly using the form below. Mention the quantity and timeline in your message so we can provide a quote.

Our machines are located in major shopping centers and transport hubs. If you cannot find a location on our “Locations” map, drop us a message with your city, and we will direct you to the nearest one.

Our support team monitors messages Monday – Friday, 9:00 AM – 5:00 PM. If you submit a request over the weekend, we will get back to you as soon as possible on the next business day.

Please fill out the form below. Be as specific as possible so we can get you the right answer immediately.